Knowledge Base Feature Evaluation

Questions marked with a * are required

16%

Welcome to Doakio's Knowledge Base Feature Evaluation Survey. The purpose of this survey is to capture your company's particular needs when it comes to a Knowledge Base Platform. We compiled the points in this survey after extensive research into more than fifty of the top help-center platforms. You can read more about our Knowledge Base platform research on our blog. If you have any questions, please do reach out to us.

For each feature, you will be asked to choose whether the feature is:

Totally Unimportant
Slightly Important
Moderately Important
Important
Extremely Important

You can also choose to mark the feature as "disqualifying," meaning, if the platform has the feature, you want to exclude the platform from consideration. Please use this option sparingly or never for best results.

You can also choose to mark a feature as "mandatory" which means if the platform does not have the feature, you want to exclude that platform from consideration. Please use this option sparingly or never for best results.

Company Name:

Email Address:

Knowledge Base Platform Feature: "Public Facing Selp Help Publishing "

	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory
How important is this feature to your company?	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory

Knowledge Base Platform Feature: "Internal Employee Knowledge Base"

	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory
How important is this feature to your company?	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory

Knowledge Base Platform Feature: "Support Ticket System"

	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory
How important is this feature to your company?	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory

Knowledge Base Platform Feature: "Project Management Features"

	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory
How important is this feature to your company?	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory

Knowledge Base Platform Feature: "Live Chat Features"

	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory
How important is this feature to your company?	Disqualifying	Totally Unimportant	Slightly Important	Moderately Important	Important	Extremely Important	Mandatory